At Tudion, we are dedicated to delivering premium, customizable digital templates and professional documents that help you stand out. We strive for your complete satisfaction. This Refund Policy explains when and how refunds can be requested and processed.

1. Eligibility for Refunds

Refunds are considered only under the following conditions:

• If the final delivered digital asset significantly deviates from the description or agreed-upon customization details.
• If you do not receive your customized digital asset within the promised delivery timeframe (1 to 25 minutes) and the issue is not resolved after contacting our support team.
• If there is a technical problem with the file provided that makes it unusable and cannot be remedied by our support team.

2. Refund Request Procedure

To request a refund, please follow these steps:

• Contact our support team at support@tudion.com within 7 days of receiving your digital asset.
• Include your order number, a detailed explanation of the problem, and any supporting evidence such as screenshots or correspondence.
• Our team will review your request and communicate the outcome within 5 business days.

3. Refund Processing

If your refund request is approved, the refund will be processed as follows:

• Refunds will be returned to the original payment method used during purchase.
• Processing times may vary by payment provider but typically complete within 5 to 10 business days.
• If the original payment method is unavailable, we will arrange an alternative refund method or store credit, subject to agreement.

4. Non-Refundable Services

The following items are not eligible for refunds:

• Digital assets that have been fully customized according to your specific instructions and delivered accordingly.
• Templates or products downloaded or accessed before a refund request is made.
• Orders placed as part of promotions or sales where refunds are explicitly excluded.
• Requests submitted after the 7-day window from delivery.

5. Modifications and Support

Before requesting a refund, please reach out to us for free modifications or support. We are committed to ensuring you are satisfied with your customized digital asset and will work closely with you to make necessary adjustments.

6. Policy Updates

We may update this policy periodically to improve our services and clarify terms. The latest version will always be available on this page.

7. Contact Us

If you have questions or need assistance, please contact us at:

Email: support@tudion.com