At Tudion, we are committed to providing high-quality digital assets and excellent customer service. However, we understand that sometimes issues may arise, and you may need to request a refund. This Refund Policy outlines our guidelines and procedures for requesting and processing refunds.

1. Eligibility for Refunds

Refunds are available under the following circumstances:

• If the digital asset you received does not match the description provided on our website.
• If there is a technical issue with the digital asset that prevents it from being used as intended and no resolution can be provided.
• If you have not received your digital asset within the expected timeframe (1-25 minutes) and have not been able to resolve the issue through our support team.

2. Refund Request Procedure

To request a refund, please follow these steps:

• Contact our support team at support@tudion.com within 7 days of receiving the digital asset.
• Provide your order number, a detailed explanation of the issue, and any relevant supporting documentation or screenshots.
• Our team will review your request and determine eligibility based on the criteria outlined in this policy.
• You will receive a response within 5 business days regarding the status of your refund request.

3. Refund Processing

If your refund request is approved, the refund will be processed as follows:

• Refunds will be issued to the original payment method used at the time of purchase.
• Processing times for refunds may vary depending on your payment provider. Typically, refunds will be processed within 5-10 business days from the approval date.
• In cases where the original payment method is no longer available, Tudion will issue a refund via an alternative method or store credit, subject to agreement with the user.

4. Non-Refundable Items

Certain items and services are not eligible for a refund, including but not limited to:

• Digital assets that have been fully customized according to your specifications.
• Items or services purchased as part of a promotion or discount that explicitly states no refunds will be provided.
• Requests made outside the 7-day window from receiving the digital asset.

5. Changes to the Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

6. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us:

Email: support@tudion.com